Refund policy
At Sun Moon Stars, we want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below:
- Eligibility: Returns are only accepted if the item is in its original packaging, unopened, and unused.
- Return Shipping: The buyer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.
- Timeframe: Returns must be requested within 14 days of delivery.
- Refund Process: Once we receive and inspect the returned item, a refund will be issued to the original payment method. Shipping costs are non-refundable.
For return requests, please contact us at qasim@sunmoonstarsperfume.com with your order details.