Questions, Answered

At Sun Moon Stars, we are committed to ensuring a smooth and timely delivery of your order.

• Processing Time: All orders are processed and shipped within 2 business days of purchase.
• Delivery Time: Once shipped, orders typically arrive within 5-8 business days.
• Shipping Carriers: We work with trusted carriers to ensure reliable and secure delivery.
• Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

If you have any questions about your order, feel free to contact our support team.

Your shipping confirmation email includes a tracking number. If you need help, contact us with your order number.

At Sun Moon Stars, we want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below:

• Eligibility: Returns are only accepted if the item is in its original packaging, unopened, and unused.
• Return Shipping: The buyer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.
• Timeframe: Returns must be requested within 14 days of delivery.
• Refund Process: Once we receive and inspect the returned item, a refund will be issued to the original payment method. Shipping costs are non-refundable.

For return requests, please contact us at qasim@sunmoonstarsperfume.com with your order details.

Contact us with your order number and a description of the damage so we can review your order.

Choose Oro, Black, Mania or Royal Emerald using the sample selector before adding your full-size fragrance to the bag. Your selection appears with the fragrance in your bag and at checkout.

The modern Sun Moon Stars collection is by United Colors & Prestige Beauty.